Westgate GP branch and Complaints Department - Horrible Service

I don't even know where to begin. I'm so disappointed at the service I received from the store and the complaints department. The website, showed that the store had stock. I called the store to confirm, I was told they have availability on the size I want as it shows on the website. When I get to the store the next day, firstly the guy named Siya whom I spoke to over the phone took time to attend to me. Then after he gives me the wrong boots. When I informed him that it is not the boots I wanted, he told me that was the code I gave him, which is incorrect, because I gave the code to a lady who answered the phone, then he took over the call to confirm availability. He just left me standing and never came back. I left the store after 30 minutes when no one was attending to me.

I then sent a complaint via email. I was told there's no stock, what I see in the website is not correct as the website takes 7 days to update. There lady named Sinegugu, kept on closing the ticket even though the query was not resolved. She then called, instead of escalating the complaint as she can not resolve it, she just told me there was no stock in a very rude manner and hung up. She was rude from the emails to the call. Here is the code of the boots I wanted in size 3, SKU: ‪***‬.

I'm very disappointed!!!