PS
Pieter S

1 reviews | Active since Jul 2014

08 Oct 2018, 07:42

Website bug

I have bought three vouchers online, and I chose the delivery method to be by mobile number, and I have entered the correct number every time. The vouchers was not received on the mobile number specified. When I went online to "My Orders" on the mrp app, I saw that the website captured the mobile number that the voucher must be delivered to, incorrectly all 3 times. For some reason only the last digit was captured incorrectly, meaning the number I specified was 081 *** ***2, but the system captured it as 081 *** ***3.

These order numbers are as follow: 1 ********** 6 ********** 1 ********** 1 ********** 6691

I will appreciate it if you can refund me on my mrp money account for this, as I used my mrp money account to buy these vouchers.

0
Replies (1)
Mr Price
Mr Price's reply09 Oct 2018, 15:24
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price

Best regards,