Weak Clothing Material and I need my money back.

I bought a pair of pants at Mr Price Phoenix Plaza.

I wore the pair yesterday for the first time to the event I was buying them for and they ripped while I was at the event! I have never been so embarrassed in my life! I mean these pants are brand new for crying out loud.

I don't want these pants, I am so disappointed with the material. I honestly need my money back, I've been buying at Mr Price for years and though you guys are upto date with the trends, the quality of your clothes has really depreciated from what it was before.

I have emailed your customer line and no reply, I am in Johannesburg Soweto.. I won't ve able to get back in Durban for atleast another 3 weeks, I have the slip, plastic and the tag.. I literally just unpacked this pair and it disappoints me.

Only gave 3 stars cause I'm a long time customer, though I'm losing confidence in the company now.