Waiting for MRP Order and Refund for a Month!

Online order - 5 December 2024 I ordered 2 dresses on the 5th December, a day later I received a email stating one of my dresses is out of stock and should received a refund. - I never received the refund. The second item has still not been delivered. A month later and I have not received my order!!!! I have called MRP customer care numerous times, I have emailed Mr Price customer care, and although there is a consultant trying to assist, she keeps informing me that my order is out for delivery and it's Not! I am frustrated, and irratated!!!