Waiting 2 weeks to get an increase on my account

Saterday 11 November I was at the Mr Price home to increase the limit on my account.The sms states that I just need to bring 3 months payslips.I heard nothing from them then Tuesday or Wednesday the 15 November I called the branch and ask what is happening.They informed that they now need 3 moths bankstatements.But nobody attempt to phone me and inform me.So on friday they got the bankstatements.Today is 21 November.Still no response.It seems if mr price doesnt need any new businesses.