vlie breed of a consultant

So, I receive a phone call from ***. Time 16h00. call duration 38s. What a rude woman. firstly, I answer and there is no response from the other end. All of a sudden, this VILE RUDE woman is saying 'Are you saying NO you are not Lizeka or NO you do not want to talk to me?" and I respond with "Did I say NO or HELLO". Does your consultant not drop the phone on me.?

Is this the new crop of consultants your company is breeding? Why does she feel she can treat me or anyone like that and at whose authority? fortunately for her I don't know her name. I am certain with the call details given you should be able to track who made the call and listen in.