Violation of customer rights!

On the 05/05/25 I bought a blazer that I liked so much in store , I only wore the blazer for a month then it started bubbling which is weird because it was R400 so I thought I am making a better purchase by not purchasing one that costs less.

Nonetheless, on the 15/06/24 I went to the Golden Acre store to return the blazer cause I’ve been busy so it was hard for me go to the store , I got assisted by a lady who told me to look for something else cause they cannot give me back my Money , cause it’s over the 30 days . Mind you the 30 days is for Returns Policy. This is not a normal return, it is a damaged item that is not my fault that the item is poor quality , and only lasted about a Month !

Imagine purchasing an item and it only lasts a month and you’re told you will not get your money back , I have never heard of such . And I will not keep quiet about this violation of my rights, something has to be done immediately.

They forced me to take something else , whereas I explained to them that I Don’t see anything I’d like to purchase, and I had already purchased a cardigan the other day ,

I am a very loyal MR Price customer, but after this incident I am disappointed and disgusted because the consultant asked me if I want to do things according to my procedure instead of their procedure, when I asked her why am I denied my money back whereas it has not even been 6 months with this purchase.

I know my rights as a customer and I felt like my rights have been denied, I will not accept this , Mr Price I want my money back.

I don’t want any Vouchers entitling me to any Mr Price store/ Group. I want my money back..

I will buy elsewhere where there’s better quality, and where I will not be blamed for the poor quality sold to me as a customer..