very very poor customer service

I am very disappointed in the service I received from Junior. The only thing I wanted to do, was tell him I hope I get a better service from him because I called three times already and each time I was disconnected for some reason. Instead of helping me, I quote, "If you call for the 3rd time and do not want to talk, you can call for a 4th time" and disconnect the conversation. I was very shocked and thought how on earth can be Mr. Price, which is a respected store group, appoint such unprofessional and rude people. I would like to have a written apology from Junior, as well as what processes have been put in place to prevent such barbaric action because he certainly does not belong in such a kind of environment.

That is the email I sent to them on the 2nd of May and although they have promised to investigate, no feedback has been given to me.

I would just like to inform you of the poor service I received from the above mentioned Mr Price Store.

Poor service is actually an understatement. The cashier, Ayeza, had absolutely no manners. She does not know how to treat clients. She was rude and pulled my items out of my hand. She is untrained on how to provide a service to a client as well as how to speak to a client and her manager, Andrea, stood there and did and said absolutely nothing.

Is this the type of service Mr Price gives to their loyal customers. I will provide you with my card number in order for you to see how loyal I am. Mr Price is a well-known store and quality service and products are expected. From what I have experienced now the quality in service has dropped, will the quality of my products drop as well?????

Due to the pathetic service I received from this store I am wanting to cancel my account and this experienced will be shared with my friends, on my social media accounts, your facebook page, as well as Hello Peter. Never in all my years have I been disrespected in such a manner that it has not only made me sick to my stomach but has changed my mind set about a store that I shop at quite frequently.

I even left my items at the till and did not want it anymore due to the service. We expect great customer service from all stores and financial institutions, what makes Mr Price any different that they allow their staff to treat clients like this.

My account details: ********** 922

One extremely bad experience can make you lose clients. That cashier and manager need to be trained on clients services and manners.

This is an email my wife sent to them on the 11th of May and still she hasn't hear from them.