very unhappy with your online service

I am very unhappy with your online and courier department. My daughter ordered goods online on Sunday 25 February. On 27 Feb she received an email to say that the warehouse gave it to the courier to deliver to Mr Price Ceres, Western Cape. When she ordered, she paid the store express, meaning delivery within 3-5 days, as the order was a birthday gift for her best friend. When I followed up yesterday, nobody could tell me when the parcell will be delivered in Ceres. When they eventually came back, the call centre operator told her that they cannot deliver this week but only next wee**** She paid the more expensive express option as delivery so that she could give the birthday present to her friend in time, so to me this is totally unacceptable that you could not deliver on your promise to send the parcel within 3-5 days!!! I am very dissapointed and unhappy, as this was our first time ordering online, and this is a really bad experience and now my daughter cannot give her best friend her birthday gift....You can follow up on order number ********** 79129