very poor service at mr price

I am writing this review with great disgust. I tried to open a Mr. price account online but somehow something went wrong i went to jacaranda branch in Pretoria. The lady phoned the head office to cancel the online application, she tried opening an account in store for me but the system wouldn't allow her it said online application pending lady advised me to come back in a couple of days i waited a week and went back to Mr. price at Gezina galleries Pretoria, I spoke to a lady called Thabang she did the application in store for me and she filled in the documents She made a mistake with my salary after deductions when i pointed it out to her she said i shouldn't worry about it the head office will call me and then i can tell them on the phone. two hours later she called me and said i can come buy and that my account has been approved I went to the store where Thabang advised me that she had made a mistake and that my application is still pending I phone her numerous times a day but i get the same answer every time that the account is pending. I went back yesterday into the store ,spoke to Thabang she lifted her eyebrows and her shoulders and said there is nothing she can do the application is pending. I asked to see the manager the manager came spoke to Thabang in her language and smiled at us and never said a word. we insisted that Thabang phones head office after having to beg her to make a phone call se did. head office advised her that they have a system issue and won't be able to help at that moment we asked Thabang to rectify the error on the application with my income because she made my income and my expenses exactly the same where by that is incorrect and she refused to fix it. She said i should wait for my phone call from head office. She grabbed her tablet pressed a couple of buttons told me to sign on the tablet, turned the tablet around facing me laughed in my face and said declined. The service i received from Thabang and the store manager is utterly poor. how can a customer be treated like that , trying for over a month to open an account at Mr. price and that is the level of service i received. kind regards- Dilia