very poor customer service

i have placed an online order for airtime and received a message stating that the purchase for the airtime to mobile number *** was successful and will be recharged shortly. i have waited about 20 min and decided to call the customer service department, i explained that i have purchase airtime online and still didn't receive anything. they then transferred me to the Airtime department. they could assist me and advised that i call the customer service department. i then spoke to an agent called Junior who had an attitude and kept on saying that he will transfer me to the online department as it is an online query. i then spoke to a consultant in the online department who put me on hold all the time and then just transferred me to the accounts department.<br> i was so frustrated that i have received this BAD service and all because i just wanted to know why is it taking so long for me to receive my airtime of only R30. its been more then an hour now and i still haven't receive any sms for the airtime.<br> <br> and all this consultants i spoke to, none of them even bothered to ask for my id number or account number!! RIDICULOUS!!