eC
ebrahim C
1 reviews | Active since Nov 2012
13 Dec 2015, 10:59
Very healpful staff
I went to exchange an item and they were so very helpful. especially the supervisor. just wanted to say thank you for been such a great retail store with good return policies.<br> <br> Another thing that happened that I need some assistance with is , I went to exchange an item this weekend [12/12/2015]at mall of south .<br> They were extremely busy in fact crazy . my item was 129.99 marked down to 100. but when I returned it returned as 129.99.both myself and the cashier did not see this . it was an honest mistake as they were too busy.<br> so I was just wondering what should I do to rectify this mistake of 30.as I do not have that item any longer.<br> <br> <br>
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Mr Price's replyOfficial
13 Dec 2015, 15:31Hello ebrahimc,
We are delighted to hear that you have received such commendable service from our staff. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that Lenasia service does not go unnoticed.
If the item you purchased was R129.99 and you have the docket you can get the full refund however the CPA stats that a customer needs to have proof of purchase in order to get a full refund if not then the item could be marked down like this instance and have to get a voucher to that value.
Many Thanks
Mr Price
We are delighted to hear that you have received such commendable service from our staff. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that Lenasia service does not go unnoticed.
If the item you purchased was R129.99 and you have the docket you can get the full refund however the CPA stats that a customer needs to have proof of purchase in order to get a full refund if not then the item could be marked down like this instance and have to get a voucher to that value.
Many Thanks
Mr Price
Mr Price's reply13 Dec 2015, 15:31
Official
Hello ebrahimc,
We are delighted to hear that you have received such commendable service from our staff. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that Lenasia service does not go unnoticed.
If the item you purchased was R129.99 and you have the docket you can get the full refund however the CPA stats that a customer needs to have proof of purchase in order to get a full refund if not then the item could be marked down like this instance and have to get a voucher to that value.
Many Thanks
Mr Price
We are delighted to hear that you have received such commendable service from our staff. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that Lenasia service does not go unnoticed.
If the item you purchased was R129.99 and you have the docket you can get the full refund however the CPA stats that a customer needs to have proof of purchase in order to get a full refund if not then the item could be marked down like this instance and have to get a voucher to that value.
Many Thanks
Mr Price