Very dissatisfied

So today is the 3rd of January and I've initially logged a complain in December I was told that i would be provided with feedback until today when my husband received a call thanking him for opening account with Mr Price and hung up we were under the impression that the called was relating the 1st issue logged but they phone to Thank us for opening the account. Opening this account feels like the worst mistake ever!! I feel like putting this on social media to avoid other people from making the mistake we have made.