Very Disappointed and Inconvenienced

I placed an online order on 02/12/15, it is 08/12/15 and I still have not received my order. I called the Call Centre and was advised that I would have my order by 12h00 on 07/12/15. I have received nothing. This whole situation does not make sense to me, how does Mr Price take 6 days to deliver? When other online stores take 2? I have always recommended Mr Price online to everyone I know, and I know that they have made use of the platform. To receive such bad service now is really disappointing.