Very bad service... again

Once again I have a problem with MRP. I am still waiting for my refund. I emailed a guy named Cylde Moonsamy who told me over a week ago that he was going to make payment the next morning. I emailed him again to say "no redund yet" and he did not reply. Its been over a week now and no refund. I have been ignored by this so called Clyde. I absolutely resent mrp's staff. I have had nothing but bad attitudes and ignored emails from you. Is there anyone useful at mrp that can just refund me? Thanks.