LM
Lebohang M

1 reviews | Active since Aug 2016

05 Aug 2016, 08:32

Very bad service

<p>Good day</p> <p> </p> <p>I bought a bag at mr price, the price was R165.00 and i was charged R190. The rude lady at the till told me the price has increased. i then asked her to take the bag back and she told me she's busy with another customer and i must wait. i then left because i was in a hurry. i called them and they kept saying they will call the manager but kept hanging up my calls. i then logged a complaint with them on these email ********** ********** 'MRP Mobile'; 'MR PRICE GROUP') no answer was received. They have bad service and they cheat customers. How do you put a price and then charge more then tell your customers the price has increased. i want my change back i want want them to know they cannot treat people like this. i took my time and called them with my airtime and they treated me like a fool and kept hanging up my calls. sent email on my time and they dont have the decency to come back to me. um a loyal customer but my sunday experience was very bad.</p> <p> </p> <p>Lebohang Moeletsi</p>

0
Replies (2)
Mr Price
Mr Price's reply05 Aug 2016, 11:50
Official

Good day

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards

Mr Price

LM
Lebohang M's update08 Aug 2016, 08:52
Reviewer Update

Mr price is used to lying to people. I still have not received the response. I want my money and I will never buy from your store again. My friends and family will know about. You are not responding to this because um black. If i was white this wouldnt have happened.