VERY BAD CUSTOMER SERVICE

I am so dissappointed in Mr Price fashion, so I bought a gift for someone, the person want to exchange it since it's too big, she went to the shop and they said that I should get in contact with them, so I phoned head office and the put me through to that particular branch twice, but the phone just ringing, no one picked up, after I tried myself so many times they picked up and just put the phone down in my ear, so unprofessional, so now the person I bought the gift for still having the gift and can't exchange because I am not there whereby I can't go because I am at work, I wanted to deal with them over the phone but as I said before they not even picking up the phone, I won't recommend anyone to open an account with Mr Price, I am considering closing my account.