Hellopeter
Share Your Experience
N.
Nicole ..

1 reviews | Active since May 2016

04 May 2016, 04:19

Very angry customer!

On Friday 29 April I did a online order. I made payment via Eft on Saturday 30 April and on Tuesday 3 May I received an email stating one of my items in my order is out of stock and was given a voucher. Lastnight I tried doing an online order for the same item in a different colour and added my bank card to pay the difference as I added another item to the order. I put the voucher and reference number and an error popes up saying the voucher is invalid no credit on it, just as I added my bank card a debit of R82.00 goes off and I did not even place an order?first you give me an invalid voucher then take money from my account? I want my money refundes that was taken from my card I want a voucher that actually works Because I paid for my order and when I places it all items were in stock if you cannot give me. Voucher that works I want Mt money refunded to my account. I am very very upset you have no right to take money from my account and give customers an invalid voucher. Someone better contact me TODAY!!!!!!OR I WILL TAKE THIS FURTHER!!!!

0
Replies (2)
Mr Price
Mr Price's reply04 May 2016, 14:24
Official

Hi Nicole.

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price

N.
Nicole ..'s update04 May 2016, 15:11
Reviewer Update
One of your representatives did contact me via email mind you, I had to calling myself which is sooooo unprofessional. And they did not solve my problem. I was told the voucher will work later today it still does not. I was told that I must send my bank statement and card number. Now this is my personal bank statement why should I ne providing you with that when I sent a screen shot of my statement as well as the sms notifying me that the money was debited. So because hour so unhelpful I will ask my bank to investigate and reverse my money back to me and I would like my voucher.