Value for money should not equal cheap and nasty service...

I wish I could give negative stars. I placed an order on the website which was incorrectly sent to Malmesbury branch instead of Mall of the South. which was correctly selected when placing the order. I have requested a refund, this has not been processed almost a month later. I am still sending emails to their call centre with no reply. And they have debited my account balance. I am so tired of the awful awful awful service from this brand. this is the third issue I have had with shopping online at MRP. Them seem to feel that good value for money products means they can deliver sub par, cheep and awful service. I can not wait to close my account and never spend another cent with this ********** brand and their appalling service ethic. MRP better catch a wake up. There are many other value for money brands emerging, better quality produce and with much better service. I hope that many consumer see the light and ultimately the downfall of MRP if they do not feel they need to provide service delivery and pull up their socks.