Utterly disgusting

I’ve been sending WhatsApp messages and Nomah from the customer service department is giving me incomplete responses to my questions or request.

I placed my order on the 8th of July and this is a birthday gift for my brother whose birthday is on the 21st, yes I do understand there’s a delay with deliveries due the unforeseen unrest protest, but it would have been better if Mr Price had sent communication with regards to delay and update us on what solution they working on.

On my WhatsApp messages I had asked if its possible for me to cancel the order completely and I was told I cant cancel because the order is with the couriers. I then asked if its possible for me to change the shipping address and I was still told I can’t, so what should one do in this case….

I had opted to collect the delivery form a Mr Price store at Pan Africa mall, but now that the store is currently not in operation I am requesting to change the shipping address, but I’m still not getting any assistance.

This was supposed to be my brother's birthday gift which is tomorrow, so it's very clear that he won't have a birthday gift. I sent an email to ***, but no one has bothered to reply to my email.

All i want is to cancel this order or for it to be delivered to a Mr Price store in Alex Mall or Mr Price in Fourways Crossing