UTTERLY DISGUSTED

On the 27th Feb 2021, I placed an online order via the Mrp app. At at today, 15.04.2021 the order is still 'processing'

On the 29th March 2021, I logged a complaint with Samantha (***). I have fully paid for these items, but still have not received them. I went to the store I chose as the collection pick up, but they could only find less than half of the items on my order showing on their system, and they then indicated that this usually happens only when some of the items are available, or there was a glitch in the system... The agent (Samantha) promised to call me back, and of course to her favour, she was off the very next day when she promised to provide me with feedback.

On the 1st April, the agent (Samantha) advised she sent a request for a credit to be refunded to my account as per her, the items were out of stock. She also advised that it would take up to 24hrs, and that she would provide me with Proof of Credit. I still have not received anything... To date.

Yesterday (14.04) I had to call again, and emailed Samantha requesting feedback and to have her manager call me. I dont know whats wrong with their line, but I've been getting calls all day, but some how Michelline was unable to get through to me. A whole back and forth.

Today 15th, I called Mrp as Michelline's out of office (Once again in Mrp's favour) was on indicating that she is on leave, with no end date so I called the CSC.

I am currently on the call with Thobani requesting assistance from someone other than himself as I didnt want to repeat my story to him, then to his manager. I have been on hold for 17min, only for Thobani to apologise for the wait, and to place me again on hold.... After 8min Dalene eventually takes my call, to which she promised to provide feedback today. Lets see...

What is happening with the terrible service from Mrp???