Useless service

Placed an online order for click and collect Tuesday evening 24 September. Last update on the tracker shows the 25th. Chatted to consultants twice already and all I get is 4 to 7days. No info on by when it should be in store or where exactly the parcel is. Only reason I placed the order online is because I can’t find the items in store but for your own staff to not know where or when a parcel will be delivered or received is beyond me. Very unprofessional and useless