Useless online and call centre service

<p>My experience with Mr P online and their call centre staff has been such a pain from the start.</p> <p>On Saturday I placed an order online. I placed on item in the incorrect size. Phoned as soon as their call centre was open and got told, they are not able to change my order. I either need to cancel the order and re-place (and wait 5-7 working days for refund) or just go to a store to exchange once order received (so much for shopping online for convenience of avoiding busy shops)</p> <p>However I let this be, as I could hear call centre staff laughing and not caring much for helping.</p> <p>Today, my order just shows as processing. I CALL to follow up and find out if all items are in stock, as I cannot see why it would take half a day to process my order . Once again, the call centre staff are “super helpful” and just tell me it is being processed and I will be informed if items are out of stock.</p> <p>I cannot see how it can take half a day to check if all items are in stock and I do not get any feedback.</p> <p>My order was placed for door-to-door delivery, as the items are needed pretty urgently</p> <p>This is the worst online shopping experience I have had, by far</p>