Useless “Customer care” call Centre

On the 12th of May , I went to Clearwater mall to take out my lay-by..

On the 14th of May I called the Clearwater mall Mr price store several times to enquire if they have P*** Crew Pul***** abs in a medium as I would like to exchange the small that I had. And there was no answer.

I proceeded to call the customer Care CallCenter hoping that they would help me..(0800 212-535 -time 12:40) I got through to Londeka Mkhwa**** who didn’t have the time to listen to my plee. I tired to explain to her what my problem is however she didn’t have the time nor day to listen to me .

She was very quick to transfer me to Clearwater mall Mr price store of which I asked her not to blind transfer because I called them before several times with no answer . I asked her to transfer me when she has someone on the other line to assist me .but she blind transferred me anyway.

She was very rude and disrespectful..showed 0% customers care . I drove all the way to Clearwater mall only to find that this item is not available, I was told to go to Jabulani mall.. I am so frustrated because if she had assisted me , I wouldn’t have wasted my TIME ,ENERGY, and TRAVEL FEE. What’s the point of having a customer care call center,if they can’t help me locate a store where I can find an item I am looking for ..

There are many ways londeka could have assisted me ,E.g She could have requested to call me after she had found out if Clearwater has the pul***** in medium ..instead she transfers me to the same number I told her that there is NO ANSWER!!!!

What do I have to do to exchange this to a medium.I’m I supposed to drive to all the malls only not to get what I’m looking for ?

Mr price will have to reimburse me my travel fee which I have used..