Useless customer care

<p>On the 6th of July I made an online order, paid via EFT the same day. There was an error with my payment, for some reason it was not received on their end. I queried this online on the 12th and received an email stating I would be contacted "shortly". TWO days later I finally received an email requesting I send through proof of payment, which was done immediately, but all too late thanks to the *********** help services. I now check my order only to see that it is cancelled as it has been more than 72 hours. So now I have no clothes but have paid over R900 for nothing, and most of the clothes I wanted are now out of stock. The (lack of) response from customer care is appalling and I will probably never see that money again. I would give you 0 stars if I could.</p>