USELESS CALL CENTRE

Good day<br> <br> I seriously don't understand what Mr Price is doing......<br> I made a payment on the *120* number just before Christmas but nothing happened and it didn't go through.<br> I tried again on the 2nd Jan and a msg told me it will go off on the 6th Jan which it didnt.<br> My account is now in arrears and there are 2 pending payments which I have no idea what is happening with or when they will go through.<br> The idiots in your call centre apparently cannot help me. They gave another number to call but the people there have no idea what I am talking about nor do they have any connection to Mr Price.<br> The consultant said I can make a payment in store and then ask for a refund when the payments go through.<br> ******* !!!! That's not a solution....I do not have R750 to waste waiting weeks for a refund...and I shouldn't have to.<br> Why can't Mr Price just stop those 2 payments ?<br> Why must I waste all my airtime speaking to consultants who constantly put me on hold, don't know what they are doing and cannot help me !!!!<br> <br> You guys seriously need to learn what customer service is !!!!!<br> <br> This must be sorted out asap !!!!!<br> If not, I contact my lawyer