Use Miladys card at Mr Price and Sheet street stores

I visited my Miladys store last week and was informed that I can now also buy at Mr Price and Sheet Street with my Miladys account card. So, I went last week with my daughter that needs some clothing to Mr Price Fourways to make a purchase and by the paypoint, the staff was not aware of the above and I made a complete fool out of myself trying to pay with my Miladys card. I had to use my own cell phone to make a call to Mr Price customer service department, due to the store only had 1 phone to make calls to their different departments.

I called Mr Price customer care and after a few attempts the consultant I spoke to informed me that it will only be after the 12th of July that i will be able to use my Miladys card at Mr Price.

I went back to Mr Price Fourways and inform them accordingly. I have ask the ladies to keep the clothes for me till Tuesday then my Miladys card should work and it is after the 12th. With all that is happening I was unable to go back to Mr Price Fourways and went to another Mr Price yesterday 14th). We try for 2 hours in the store to get assistance from Mr Price accounts department, IT department and customer service with no luck. They put you through from pillar to post with no knowledge of their own offerings.

I have also contacted Miladys customer service and they ask me why do i phone then if this is a store issue. I did explain to them that we struggle for more than an hour to two hours to get assistance from Mr Price accounts or customer service. Every consultant have their own idea but still nothing work. From me to have a Miladys interest bearing account to shop at Mr Price or Sheet street / that my Miladys account needs to be converted to a ONE account / to the shop to try different ways to see if the purchase will go through. Everytime when they scan my Miladys card it give the same error that my card belongs to Miladys. Once again my daughter was disappointed that I was unable to get her the clothes that she want. Till now I haven't received a call from Mr Price.

What a shocking experience this was!! No support service offer to Mr Price staff in the branches that actually facing the customers and deals with these matters. SHOCKING!!!!

THEN a big thank you to Miladys Fourways staff for always go the extra mile for their customers, in store support / services and to know your customers. Well done girls, was this not for you I would have closed my account due to the above bad experience from Mr Price.