Urgent - Incorrect Delivery and Unacceptable Resolution Process

I am deeply frustrated with the handling of my recent online purchase from your company on November 27th. This issue has been ongoing for nearly two weeks now, and I am extremely disappointed with the lack of resolution.

To summarize the timeline of events: - On November 27th, I placed an order for a phone, but inadvertently provided the wrong shipping address. I immediately contacted your online support and had the address corrected on November 28th. - Shockingly, on December 4th, the parcel was still delivered to the incorrect address. When I contacted your support again, they confirmed the address had been updated. - I then reached out to the courier service, Ram, on December 5th to provide the correct address, which they assured me would be delivered. However, on December 8th, I learned that Ram had returned the parcel to your company, citing it as "undeliverable." Only having made 1 attempt to deliver.

This is completely unacceptable. The error in delivery was not my fault, yet I am now left without my purchase and unable to receive a refund until the item is returned to you. This is an egregious customer service failure on your part.

I expect this matter to be resolved as a matter of urgency. Please expedite the return of the item to your warehouse so that I can receive a full refund immediately. I should not have to wait any longer due to mistakes made by your company and its courier service.

I look forward to your prompt attention to this issue. If I do not receive a satisfactory resolution within the next 3 business days, I will have no choice but to escalate this complaint to a higher authority.