URGENT COMPLAINT – Online Order *** | OTP Issues, Blocked Card & Poor Customer Treatment

Dear Sir/Madam,

I am writing to formally express my extreme dissatisfaction regarding my first online shopping experience with Mr Price Sport.

Order Number: ***

After repeated OTP issues and my card being blocked multiple times, I eventually managed this morning to successfully place and pay for my order using my Mr Price store card.

However, after the payment was processed, I was unable to track my order. I then contacted customer service for assistance and was told that “someone from headquarters” needs to contact me to determine whether I may place the order.

I find this completely unacceptable and deeply insulting.

I have been a loyal customer who pays on time and often more than the required amount. Being treated as though I am under suspicion or have done something wrong is shocking and humiliating.

I was further informed that I must wait for a call from an unknown number, yet no timeframe could be provided. The only response I received was: “it is not my department.”

This entire experience has been extremely distressing and unprofessional.

I urgently request:

• Immediate confirmation that my order is valid and being processed • Immediate clarification regarding why additional “headquarters approval” is allegedly required • Resolution of the ongoing OTP and card blocking issues affecting my account • Written feedback as soon as possible

If this matter is not resolved urgently, I will have no option but to escalate this publicly through consumer complaint platforms and reconsider continuing my relationship with Mr Price.

Sincerely,

Mr Franciscus Koemans ID: *** Cell: ***