Urgent Complaint – Non‑Delivery of Order & Poor Service (Mr Price / Courier IT)

I am writing to formally raise a complaint regarding the non‑delivery of my order placed on Mr Price Online, as well as the unacceptable service received from both Mr Price and your courier partner, RTT / Courier IT. The order, linked to tracking numbers 0FT1T***4 / ***, was scheduled for delivery on 12 May 2026. Despite providing the correct delivery address and contact number at the time of purchase, the order has still not been delivered. According to the courier tracking system, the delivery status has been incorrectly marked as “Could not get access to premises” and “Incorrect address.” This is inaccurate. I have repeatedly confirmed that my delivery details are correct and remain unchanged. It is therefore highly concerning that my address and contact number appear to have been altered without my consent. I have made several calls and sent multiple emails to Mr Price to resolve this matter, providing the correct details each time, yet no resolution has been provided. Furthermore, attempts to contact Courier IT on *** have been extremely frustrating, as calls are answered and then abruptly disconnected. This level of service is unacceptable. As a customer, I expect transparency, accountability, and timely delivery—none of which have been met in this instance. I request the following as a matter of urgency:

Immediate confirmation of the correct delivery details on your system A clear update on the status of my order Urgent delivery of my order without any further delays

Should this matter not be resolved promptly, I will have no option but to escalate the complaint further. I trust that this issue will be treated with the urgency it deserves.