upset and hurt with canal walk service

<p>I am very upset at the service I received at the Mr Price in Canal Walk . I first called the head office on Tuesday to ask the procedure in replacing my lost card,I was told to go to the store before 17:30. As I knock off at 17:00 I ran to the store amd got there at 17:15. The lady who was assisting me was busy with a file as if sje was looking for the number to call. She dialed the number and kept on putting the phone down and exactly at 17:30 she then tells me head office is closed ,I was upset but I left. I then came back to the store at 17:17 and there was no queue therefore I went straight to the consultant and after I told her that I am there she directed me to another consultant who was busy to assist me, I waited. At 17:25 I tell the consultant that the head office ia closing in 5minutes,no she ignored me . She only cals the head office at 17:35 and obviously they were closed,I asked to speak to the manager Martha who did not have a clue of the card replacement procedure. I habe been inconvenience too much as I am leaving to JHB tomorrow and I need to pack my clothes tonight. I am not just upset but also hurt as I am a loyal customer who pays on time as even today I did an EFT . I don't even know what to say as I have to now go and buy somewhere else as my other cards I replaced with no hustle and pain</p>