Unware of entering into a monthly contract with Mr Price Mobile

In December last year a sim card was dropped at my house , which I was under the impression that it is completely free and that I can load airtime anytime I'd like . . . This was definitely not the case, first of all I was charged to active the sim R100 and I got a invoice saying R100x 12 months subscription, when I requested my contract , I heard that this is a month to month . Meaning I can add airtime like I want to. And month to month doesn't mean that you agree to a 12 month contract , or at least not to my understanding. I have asked Mr Price Mobile to reverse the charges and to cancel the contract because I haven't used it yet, I still haven't gotten feedback from them. My feeling at the moment is to settle my account with them and close it. I do not like to do this kind of business with a brand that does not find customer service important.

Your disappointed customer Ricardo