1 reviews | Active since Oct 2019
Unskilled staff
Purchased a Mobicell IX Pro from Mr Price online. Phone was delivered to us on 31 May. Since receiving the phone is had to be recovered no less than 21 times due to fatal error. On the advise of the call centre we took the phone to Whale Coast Mall branch. The staff had no idea how to assist and wanted guidance from me on how to proceed. I asked them to contact a manager or call centre in order to resolve this. Low and behold I was sent home and told to return on Monday.
Having gone back to the store and raising the concern with the manager whom also had to first call the call centre to fond out how to resolve this issue.
The frustrating thing is that my 15 yr old saved months to buy this phone and have not had a moment of pleasure with it.
I have absolutely no confidence that Mr Price is equipped with the skillset to resolve this issue.
At the time of posting this complaint on Hellopeter, I sent the exact same message to your Facebook page. After 40 mins, the response was that the item was delivered.... Complete disregard for the content of the message.
I would like to compliment Mr Price on their consistency, the customer service level is equally bad online, social media and in store. I would recommend anyone to support independent retailers where customers are still treated with respect.
At the time of posting this complaint on Hellopeter, I sent the exact same message to your Facebook page. After 40 mins, the response was that the item was delivered.... Complete disregard for the content of the message.
I would like to compliment Mr Price on their consistency, the customer service level is equally bad online, social media and in store. I would recommend anyone to support independent retailers where customers are still treated with respect.