Unsatisfied with Mr Price's online store delivery

Item: Mr Price
Rating: 1
Author: Roxanne A

I made an online order on the 23 Dec 2020 and I am still waiting for the delivery (11 Jan 2021). I was not sent a tracking link and had to ask customer service to send it to me. I use the Mr Price WhatsApp chat to regularly check the status of my delivery, firstly I was told I would receive it on 31 Dec and when I check everytime after that they could not tell me when it would be delivery. My order was shipped on 28 Dec 2020 and the track and trace link has said "No Backstamps" since then.

When will my order be delivered?

Helpful (0)

Replies (2)

Roxanne A's updateReviewer Update

11 Jan 2021, 10:53

Hours after I wrote this review and complained on a few other platforms, I was sent an email saying my order has been cancelled. When enquiring about this on the WhatsApp chat I was told that my order was lost in transit and that I would be refunded.

The more reviews I read about Mr Price online, the more it seems like it's a ****. Will I even get my refund?

Roxanne A's update11 Jan 2021, 10:53

Reviewer Update

Mr Price's replyOfficial

11 Jan 2021, 15:33

Good Day

Trust you well

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks

Mr Price

Mr Price's reply11 Jan 2021, 15:33

Official