Unsatisfied

I have placed an online order on the 7-11-17 and have paid the extra delivery charge to hav my goods by the specified days stipulated online which is 2-3 working days. To date I have not received my goods nor an email to advise on my delay. When I called the call centre I was advised that my goods weren't handed to the courier yet! That's so unfair on my part as I paid the extra charge. This is unacceptable! And the call centre is no help as they can't assist to expedite my request n says I should wait for my order as they don't know What the delay is. This is extremely unprofessional!