Unresolved ***** case(Mr Price)

On the 26th of September 2024,i lodged a complain about a ***** that happened in my account and immediately opened a ***** case because someone used my account to buy things worth R13000 in Durban while i am residing in Potchefstroom and worst part i was on duty that day,funny how that person was able to buy using my account without producing an ID but an account holder is always asked to produce an ID when buying items.i never even recieved a call notifying me of the *****ulent activity.i have been waiting to hear from the head office ever since that day but they keep on telling me one story that i should wait for the SMS but the waiting is too long coz at the same time i am expected to pay the account while I'm waiting for my case to be resolved,clearly Mr Price does not care about their customers,they only care about our money.Mr Price resolve this before it gets out of hand,ain't gonna pay the money i know nothing about😡.