Unresolved Account Dispute and Poor Service from Mr Price

Extremely poor service! I opened a clothing account with Mr Price in 2021, and by September 2023, we had agreed on a settlement amount of R4,100 to close the account over 3 months. I completed the payments in just 2 months, expecting the account to be closed. Instead, I’ve been harassed by Mr Price for over a year, with repeated demands to complete payments I already made. To make matters worse, whenever I raise the issue, their consultants fail to address it, and Mr Price refuses to provide the recordings of the telephone agreement we had in September 2023. I am deeply disappointed and horrified by the way I’ve been treated. I feel unprotected and, to be honest, regret ever opening the account. This ongoing issue is negatively impacting my finances and credit score.