Unproffesionalism

Good morning<br> <br> I opened a Mr price account on the 5th of June 2015 and started using it on the same day. As normal i waited and waited for them to send me a statement as per our agreement up until i called them on the 7th of July \this tuesday"to asked for the statement. The lady i spoke to send the statement that stated that i should have paid R290 by 30 June 2015... But how because they didn't even sent me my statement in the first place until i called to ask for it? Now 2days later which is today i receive an sms stating that my account is in arrears and that Credit Bureau has been notified"