kB
karlen B

1 reviews | Active since Jul 2012

01 Aug 2024, 09:16

Unproffesional Service

142 Hatfield Plaza, Shop 6 Hatfield Plaza, Burnette Street, 83

I bought a Maxi Skirt and two pairs of earrings (hoop 6-pack silver and Drop Cross silver) from a store at 142 Hatfield Plaza, Shop 6. ( 31 July 2024) The lady who helped me was Maggy (Mangw), under the store manager Annah. After purchasing the items, Maggy asked if I wanted a shopping bag. I agreed, but she handed me a very large bag for the small items. When I requested a smaller bag, she claimed they didn't have any and seemed indifferent. Consequently, I ended up leaving the store carrying my items with the receipt on top in my hands , as Maggy insisted that if I didn't want the big bag, I had to carry my purchases. This seemed rather arrogant to me. Additionally, I had to buy a bag from another store to carry my items from Mr. Price. I believe it's important to employ individuals from diverse backgrounds so that we can learn from each other. I hope that by doing so, instances of arrogance and mistreatment can be avoided. During my visit to the store, I also observed a situation where Maggy seemed to favour a customer based on race, which was disappointing and unprofessional. ***

0
Replies (2)
Mr Price
Mr Price's reply02 Aug 2024, 16:19
Official
Hi Karlen 

Thank you for taking the time to bring this matter to our attention. We would like to apologize for the inconveniences and frustration caused and assure you that we are investigating this matter.

Your post will be sent off to the Regional Manager for Mr Price Hatfield and you will receive personal feedback shortly. 

Warm Regards,
Mr Price 

kB
karlen B's update05 Aug 2024, 10:47
Reviewer Update
Thank you so much.

Regards