Unprofessional service, no actually it must be NO CUSTOMER SERVICE

I am so disgusted in Mr Price! Not even complaining to customer care make the service better. A short summary of my history with Mr Price. 1. Orders placed online, then don't get delivered on time. This happened more than once. 2. Orders placed online, then I receive half of what I've paid for. This happened more than once. 3. Order placed online, get my email that it is ready for store pick up, when in fact my order has not even arrived at the store for me to collect. This after I had to ask online why my order was taking longer than the agreed delivery time to reach the store for me to pick up. Eventually this order arrives in the store, but the unprofessional Mr Price Home Cashier cannot find it on their system and get no assistance from phoning the online store for assistance nor asking another employee in store to assist her. Whilst waisting my time not helping me the customer standing at the counter, mopping and sweeping floors get discussed with another employee which is working on the floor. I leave the store instructing the *********** employee to sort out the issue with my order and phone me when I can collect it. 3 days later, not a word from the Mr Price Home store so I phoned them and was informed the issue has been resolved and I can pick up my order. Customer Care phoned me, which might have been between 8-14 days after I picked up my order with excuses of a difficult time the specific store went through due to a revamp and a manager that resigned. I was informed to go collect a R200 gift voucher. When collecting the voucher, two cashiers started discussing me with each other for complaining about the poor service. Now I wonder, how does Mr Price Group employ and train their employees? They have NO idea how to be professional or treat customers!

After being fedup/gatvol, I try ordering again.

4. Order placed Mr Price Sport Online, don't receive my full order when I go collect it in store. Eventually I see on my bank statement they reversed that one items payment, but never informed me of the refund or the reason for the refund. 5. Order placed Mr Price Home Online, order was shipped. 12 days later I still have not receive my notification that I can pick up my order from the store (the same store with the *********** and gossiping employees). So, tomorrow I will again enquire online and at the store.

How is it even possible to give one customer bad service time after time. I love the products from Mr Price Home and spend A LOT of my hard earned cash with them every month, yes cash not on credit! I'm gatvol, disgusted and angry about the poor service. Sies, customers should not be treated like I am treated. Why do you employ *********** people and why waste money on salaries when these employees are the reason you loose customers? Does your employees get trained how to deal with customers at all?