Unprofessional service

Very disappointed in Mr price, I ordered items online in November and when I received my parcel weeks later only to find wrong items purchased. I called to report this case and I was referred to a WhatsApp group where I was asked a snapshot of the item and a packaging sticker over and over. A consultant named Sine emailed me asking the very same information and I rep****, that was on the 23rd December. I have no received feedback until today. I then decided to call and lodge a complaint, I was informed an email was sent to say the snapshot was unclear. Which that is also a lie cause an email was only sent just after this call with them. What’s more frustrating is a no feedback. Please note I no longer want the items I ordered, I just want a refund. I’m very annoyed with the dragging of this matter. I’m not happy with Mr Price and their customer service consultants which are so unprofessional.