NB
Nadia B

1 reviews | Active since Dec 2012

26 Sept 2024, 18:28

Unprofessional Service

I was at Mr. Price N1 City on the 21st of September at about 10:30am where I was looking at the men's t-shirts as you enter the store. I went to fit one on. Came back and was choosing more in other colours when the sales assistant approached me explaining it's on promotion. Instead of leaving me alone to do my shopping she was hovering over me as if I wanted to *****. I said to her I know what I am doing as I was looking for the size smalls. She went around the corner saying something in Xhosa then suddenly a male gentleman appears from the same corner. The sales assistant obviously said something to the gentleman as he was also watching me as if I wanted to *****. I have never experienced such bad service from this store. That same day I emailed Mr. Price customer care where I received an email back explaining that the area manager would contact me. No one has made contact so far and it is almost a week later. I will definitely be closing this account.

0
Replies (4)
Mr Price
Mr Price's reply27 Sept 2024, 13:34
Official
Hi Nadia Bardien,

I trust you are well.
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
Your post will be sent off to the Regional Manager for Mr. Price N1 City and you will receive personal feedback shortly. 

Kind Regards,
Mr Price 
NB
Nadia B's update27 Sept 2024, 15:00
Reviewer Update
Esme called. Accordingly to her it is going to be difficult finding the sales assistant as I didn't take her name but Esme will check the register. How pathetic! Can't they look at their cameras? I guess the staff can just treat the customer like they want and get away with it. Mr. Price have just lost a customer.
Mr Price
Mr Price's reply07 Feb 2025, 18:23
Official
Good day 

I trust you are well.

Thank you for your valuable feedback. We greatly appreciate your insights and will make sure to pass them along to our team. Your input helps us improve and better serve our customers.

Kind Regards
Mr Price 
NB
Nadia B's update07 Feb 2025, 20:16
Reviewer Update
The lady who called me from Mr. Price N1 City were ***********. The name of the sales assistant who took me for a ***** that day is Esihle. How could the management of that store not investigate the matter? They rather call and tell me nonsense. That's why I don't shop at Mr. Price anymore.