Unprofessional, dishonest, and ****** money

I've been a loyal customer at Mr Price for years. A few years ago I discovered the online store, and started doing all my purchases online. I have been so disappointed, disgusted, and treated badly repeatedly. On numerous occasions I made purchases, the money would leave my banking account, I would get a confirmation email from Mr Price, and on my account it would show the order was confirmed. But then, nothing ever happens. I never get "item has been shipped" updates, I never receive the item, and my money is lost. It is near impossible to get hold of Mr Price's customer services. They hardly ever reply, and calling them is pointless. And when they do, on a very rare occasion respond, all they say is "the item is out of stock". You reply to the email with your proof of purchase and payment, and they never get back to you. So as the customer you lose the money, and in my personal opinion, Mr Price is ever so willing to take your money, but they're non-existent when you need customer support, or when it comes to them returning your money. Their customer services are ***********, rude, and unprofessional. Their system is outdated, it doesn't update when items are out of stock, so as the client you make a purchase and never get told that the item is out of stock, they don't apologise, and you don't get your money back. Even though, the Mr Price app and online store, allows you to make your purchase, takes your money, but never gets back to you. They also falsely advertise in store that the shipping on online orders is free, when it is not. False adverti*****t shows a lack of professionalism. They also tell you, you can easily come in store and simply come collect your item (the item that you have paid for, they have your money, and you need to get your item for the full transaction to be complete), yet you can wait up to 30-60 minutes in the queue waiting for them to help you, just to get your parcel. There is no "pick up and collect" section in store, you have to wait in the same queue as those who still need to pay for their purchase, and with the slow speed of the cashiers, there is no telling how long you'll end up waiting. A week ago I made a purchase on the MRP app. I got a confirmation notification on the app, and an email. A few days later I still haven't gotten an "item was shipped" email, and I go check on the app. The status of the order changed to "processing" to "on hold". For most of last week I battle to get hold of customer services. They don't reply to emails, compalints, requests. I contact them online, with a huge hassle. This morning I get a reply on my email saying "the item is out of stock". This is after the money left my account a week ago, all my bank statements say that the money did go to Mr Price. So they have my money, and I don't have my purchase. In my opinion, that's enough to lay a ******** charge against them. They will, as usual delay their responses for 2 weeks, until you as the client get fed up. They are an unprofessional, dishonest, and outdated company. I'm a highly disappointed and disgusted customer. A customer lost, that's what I am to them, as of today.