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meylawp M

1 reviews | Active since Jun 2017

26 Jun 2017, 08:21

Unprofessional Consultants and rude.

<p>I purchased a jacket on the 20 June 2017 and chose door to door delivery method and i have not recieved it yet off which it is stipulated that it's 1 - 3 days. I called the callcentre friday and spoke to one of the rudest agents I have ever came in contact with and his name is REAGAN. he is so condescending and he actually to me to cancel and go buy the jacket somewhere else when i said i would do that. He is so arrogant to the point i will never buy anything from the company. For something that is a mistake from their side I'm being punished because i am on leave and was supposed to be on a trip from yesterday but now I'm forced to wait for the jacket as i will be gone to Namibia for a month and no one will sign for it. It is appalling to say the least and very terrible for such a huge company to hold agents with such behaviour. He is a disgrace to the Customer Service world.</p>

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Replies (1)
Mr Price
Mr Price's reply26 Jun 2017, 10:50
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price