Unprofessional Conduct by Security Personnel at Mr Price, Govan Mbeki, PE

I experienced an unfortunate incident during my visit to Mr Price store at Govan Mbeki in Port Elizabeth on 28/03/2024.

I was subjected to unprofessional behavior by a specific security personnel. Not only did this individual fail to offer a customary greeting, but they also displayed a disrespectful attitude while searching me. The situation escalated when the same individual proceeded to touch me without my consent, specifically to look inside my Zara leather jacket.

This invasive behavior not only violated my personal space but also left me feeling deeply uncomfortable and disrespected. When I raised my concerns, I was met with rudeness and an inadequate justification that “they also sell leather jackets.”

As a loyal customer of Mr Price, I expect all staff members, including security personnel, to conduct themselves with professionalism and courtesy at all times. Unfortunately, this was not the case during my recent visit.

I urge the management team at Mr Price to address this issue promptly and implement measures to ensure that all customers are treated fairly and respectfully in the future. It is crucial that steps are taken to provide adequate training to your staff on proper customer interaction and that protocols are established to prevent similar incidents from occurring again.

I trust that my concerns will be taken seriously and that appropriate action will be taken to rectify the situation. As a valued customer, I hope to see improvements in the conduct of your staff to ensure a positive shopping experience for everyone.