Unprofessional behavior towards customers

Hello Peter,<br> We had a terrible experience when we had to exchange a pair slippers that was bought on the 8th March from one of the branches in boksburg. While the customer wore the slippers they were comfortable to a point of cutting into the skin of customer. We later decided during the day to return the shoes for another pair at eastrand mall to be taken for fools by one of team leaders (Stella). She didn't believe the reasons that were given on returning the pair of slippers for exchange, instead she kept on laughing and made a mockery of the situation and even told us that it was impossible for the shoes to cut into the skin. We even insisted the she comes to investigate for herself where the customer got hurt by the shoe andshe just dismissed us and left off. Then she lost her temper on us and that was not appreciated in anyway. Customers not being taken serious is very offensive and compromises service levels that needs to be enjoyed by those who pay for it. An apology in this regard will be much appreciated and proper steps be taken in dealing with such cases so that they do not happy again. I'm sure if the customers were white this wouldn't have happened.<br> <br> Yours,