UNPROFESSIONAL

I ordered clothes on their website, their delivery took longer then it was supposed to be, secondly they just refunded me money for an item I ordered. I did not receive any email or call advising why I was refunded. I WANT MY SKIRT!!! YOU GUYS ARE VERY FRAUSTRATING. I WILL NEEVR ORDER FROM YOU GUYS AGAIN NOR REFER PEOPLE I KNOW TO YOU GUYS!!