Unhelpful, rude and disappointing service.

I ordered products from the Mr Price and Mr Price Home tabs on your app.

I am extremely unhappy! I ordered products from Mr price home, to only receive an email from a consultant to inform that an item I paid for was out of stock, and will be refunded, after sending her 2 emails I have still not gotten a response. After I received the package, the items i did receive were damaged and dirty. The ladies at your home store were uninterested in helping and extremely unhelpful and rude.

I have called in the call centre, after hanging on the line for 5mins my calls were automatically disconnected. I have to phone more than 5 times daily and this happens every time I call in.

I have ordered items from Mr Price, I have checked everyday since Friday to see if my parcel has arrived after having received the email to say my items have been shipped. Yet no delivery. Yesterday I called in and the consultant that helped me said that my items will only be delivered next week, because I had chosen economy delivery however when I ordered on the app there was a banner that said if I order before or on the 15th My items will be delivered by the end of the week, it did not specify the the delivery type and I usually order from the app and my items are delivered within 3-4 days.

When I phoned into the call the centre customer care consultant was rude and unhelpful. She did not try and understand where I was coming from. I asked for a refund and was told that it was not her problem and that I will have to wait for the products to be delivered and then I can return them.

Mr Price employees and all have been unpleasant and rude to deal with. I am extremely disappointment, in this service. They seem to have no idea what is going on around and never willing to help.

I want a full a refund! I will no longer be dealing with Mr Price.