Unhappy customer

Goodday I would like to bring this to your attention please,Mr Price store in Pinetown is a great idea it just makes sense with the amount of feet in that centre but for the last 3months each time I go to that store it's a mess

You guys have two till points of which one is always not being operated and the queue is always long ,it's always the month end rush when I visit your shop so having one person using the till with 15ppl in the queue doesn't make sense. They is always some standing doing paper work or receiving or sending IBTs I would think,When the store has customers who are in line to pay why is the service that slow? They is no sense of urgency at all ,I have spent a good 20 mins in the queue while one of your workers stands and writes god knows what!

Then from that point we move to the door where we stand in another line to have our bags checked ?it's ridiculous why are you guys keeping us in your store so long with a pandemic over our heads?

The service is slow and no one cares at all about the time we stand in that queue

Paper work or is it Admin she in the middle of the day with a store full of people should really change,hire more staff or do like most people do do Admin in the morning and have the rest of the day to create a good customer experience for people so you have return customers

You walk into a store I'm in line to sanitize, I shop and I stand in another line to pay,I walk out and still stand in another line to have my five bags checked and have them stripped down cause also now you guys dnt sell plastic bags? This is my experience for 3months this can't be what Mr Price is about

And you know Pavilion is a bigger store with longer lines but in that store they keep it moving you dnt even feel it,that you standing in a long queue,so the same can be done in your smaller stores Customer experience is very important your people must do better.