unhappy customer

I was bitterly disappointed in the way my complaint was handled. According to the Manager of the Call Center, Shamla Rajah allegedly found no evidence of my complaint. It's as if the recording just disappeared without trace.

Mr. Price claims that every call is being recorded but if no evidence can be provided for an important complaint, how can you then believe that every call is being recorded.

That's why I refuse to believe that the call can not be traced and that the agent is simply protected.

And what's funny, all the other calls I made to Mr. Price is all on tape except the one call that the agent spoke to me as if I was an animal.

My account is only a month and a few weeks old and to experience such a thing is shocking to say the least.

Although I fought for at least for an apology from Mr.Price, I hope I'll get it because I feel I deserve an apology.